What courier do you use for deliveries?
We use FedEx and Ekart to send most of our orders.
The KK Store reserves the right to use discretion in any circumstance where it makes more sense to use an alternative delivery method.
How long does it take for home delivery?
We currently offer only standard delivery for India.
Delivery would happen in approximately 6-7 working days.
I haven’t received a dispatch email/email confirmation?
Please be aware an automated email is sent to you to the given email address when your order is dispatched. Please check all folders including you junk as it will come from a noreply email address. To ensure emails reach you, add the domain thekkstore.com to your safe senders list.
Do you deliver on Weekend?
Yes, our courier company do offer the service to deliver on weekends currently.
Can I track my item?
Yes. You will be sent a dispatch confirmation email as soon as your order has been processed. This email will also contain your tracking number. We also ask for a mobile number so our courier can inform you of the status of your order.
Please visit: https://www.shiprocket.in/shipment-tracking/
You will aslo receive an SMS by the logistics company for the update on the shipment of your parcel.
Can someone else sign for my delivery?
Yes, it does not have to be the addressee. The signature is electronically logged for security reasons. Any signature at the address will be accepted as proof of delivery.
I'm new, how do I order?
At KK Store we go to great lengths to ensure your shopping experience is as easy and secure as possible.
Use the Search or the menus to navigate to the jewellery you need. Once you have found the jewellery add it in your shopping basket. Once you have finished shopping simply go to the checkout, choose the method of shipping you would like and continue to payment. If you are happy with the order, confirm the payment and the item(s) will be dispatched to you.
Is it safe to order online?
Yes, we use industry standard SSL encryption to protect your details. Potentially sensitive information such as your name, address and card details are encoded so they can only be read on the secure server. This information is authenticated to ensure it only gets sent to this secure server and is checked to make sure it has not been tampered with during transfer.
Security checks are also made on all transactions, to ensure the authenticity of each card payment.
More about safely buying online
Which credit cards do you accept?
We currently accept the following credit cards on www.thekkstore.com, – Mastercard, VISA, Switch/Maestro, Visa Debit.
How do I apply a promotional code?
You can add a valid promotion code in the Basket.
When will my card be charged for my order?
Due to the nature of our payments system, the full cost of the order will be charged to the card as soon as it is placed.
Do your prices including GST?
All our online prices include GST.
Where is my order?
Most of our deliveries are sent via FedEx & Ekart and we will send you an automated email with the tracking number of your order. You can also find the tracking number on your order in My Account
How can I make a complaint?
In the rare occasion we make a mistake we are more than happy to take all customer feedback. There is always room for improvement.
Contact Us on email@example.com or call us at 8287864840.
Don’t Forget to keep your order id handy.
Is it possible to change the address/cancel or amend my order?
Due to the high volume of orders we receive, we have an automatic invoicing system. For any changes to your order, please call us immediately at (+91-8287864840) after placing the order.
We can attempt to stop or amend your order with our dispatch team, if it is not possible, we will advise you on the next steps.
Why am I missing an item in my delivery?
There could be a number of reasons why an item is missing in your delivery: The item is temporarily out of stock Does your invoice have the item if yes-
Then we might be currently out of stock of the product, and will be sending this part out to you on a priority. The item was dispatched separately The item could have been dispatched separately due to the extra care and attention which is required. The item was classed as a dangerous good Dangerous goods may be handled separately, due to the delicate nature of the product.
If you received an incomplete order please write down to us at Hello.firstname.lastname@example.org
Can I have an update on my order status?
You can get an update on your order status by checking your order in your My Account section. You will need to [sign in] to access this area
I have a new email address, and I am unable to reset my password. How do I change my password?
We are able to change the email address for you, provided you are able to answer some security questions. We take data privacy very seriously and need to verify who you are. After your email address is validated and changed, you can request a new password online.
How do I return an item?
NO RETURNS, At KK Store, We do not have any return on the order.
ONLY EXCHANGE of the order in case of Damaged/Different Product is been delivered to you to raise complaint package opening video is MANDATORY.
You can mail us at- Hello.email@example.com
How do i cancel my order.
At KK Store we have NO CANCELLATION policy.
I Didn't Like the product, How can i exchange?
At KK Store Exchange are only possible on Damaged/Different product are been shipped to your address.
What do I do if I have received a damaged item?
At KK Store we hope that you are happy with your purchases. We take great care in dispatching goods to the highest quality, however we know that sometimes things can go wrong and you will need to may need to return an item. Please follow the following procedure: We would require an image to be emailed to us providing all damage caused. Please email this to firstname.lastname@example.org. Make sure you include your order id number, a copy of your invoice and an image of the parcel you received it in. More information on Returns & Refunds.
Who pays for return postage?
If you are returning an unsuitable item for a refund we will refund the cost of the item only and not the original delivery cost.
You be returning a faulty item for a refund we will refund the original shipping costs only.
Why have you not refunded the original delivery charge?
We will refund the shipping charges of the courier when a customer courier us the defective/ damaged products
How do I make a complaint?
If you want to raise a complaint on order, Package opening video is MANDATORY.
If you are not happy about any of service we offer or you have a general comment, feel free to write to us on email@example.com